Date of Travel: Aug 2007 Flying from: London Gatwick Airport Flying to: John F. Kennedy International Airport Class: Economy Recommended: Yes Submitted By: Kevin Oduba Comments: First time flying with Zoom as I usually use BA from Heathrow. I paid less than £300 less than 2 weeks before travel, BA would have cost me double that! Cabin Crew really are a credit to the company, I had always had touch and go crew on BA, but every single one of them was helpful and GENUINE! Nothing was too much trouble, no narky looks if you asked for water.
Date of Travel: Jul 2007 Flying from: Vancouver International Airport Flying to: Manchester Airport Class: Premium Economy Recommended: No Submitted By: Sally Thornton Comments: While we had a good flight outbound we were very disappointed with our return flight with Zoom airlines and the poor response since. Flight delayed, last to board rather than first, due to technical problems, Canadian French staff not interested in passengers and quite off hand. They went by so quickly with both the duty free trolleys and refreshments we didn't even get chance to ask! It was as though they couldn't wait to land. The food was also awful and entertainment system not working. It was as though we had flown back with a different travel company. We requested refund for the extra £100 each we paid for economy plus and are very unhappy with reply from Zoom suggesting they had provided the service we paid for!
Date of Travel: Jul 2007 Flying from: Glasgow International Airport Flying to: Toronto Hamilton International Airport Class: Economy Recommended: No Submitted By: Russell Davidson Comments: Completely awful airline. Was delayed 20 hours outbound and 4 hours on the way home. No apology was offered. No flow of information regarding the delay. I was told I could "possibly" claim a refund if I was to contact their customer relations. COMPLETE LIES! If you ask them for a refund or compensation, you'll be told that your terms and conditions state "Zoom Airlines does not offer compensation for inconvenience or loss of personal/business time caused by schedule changes or flight delays." AVOID if possible!
Date of Travel: Oct 2006 Flying from: Glasgow International Airport Flying to: Toronto Pearson International Airport Class: Economy Recommended: No Submitted By: Not Specified Comments: Booked 5 return flights with zoom airlines returning on the 5th of November from Toronto to Glasgow none stop, booked the car park at Glasgow airport for the duration, booked 2 rooms in a hotel in Toronto for the night before we fly back.
Date of Travel: Jul 2005 Flying from: Glasgow International Airport Flying to: Vancouver International Airport Class: Economy Recommended: Yes Submitted By: Simon Shearer Comments: It would be worth almost anything to fly direct from Scotland to North America direct, especially if one avoids Heathrow as a result, so Zoom starts with a huge advantage, but if you add that it's cheap, with good customer service and flies newish planes then it's marvellous. I just wish they flew to more destinations and from Edinburgh rather than Glasgow.
