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Airline Reviews > Airline A-Z > Virgin Atlantic Airline Reviews Flight Timing: 7/10 Add Your Airline Review Virgin Atlantic Route Information Service: 5/10 Comfort: 6/10 Food: 5/10 Value: 5/10 Overall Rating: 5/10 From London Manchester To Adelaide Antigua Auckland Balikpapan Bandar Seri Begawan Bangkok Barbados Beijing Boston Brisbane Cape Town Cebu Chiang Ma Christchurch Danang Davao Delhi Denpasar (Bali) Fukuoka Grenada Guangzhou Hanoi Ho Chi Minh City (Saigon) Hong Kong Hong Kong via Singapore Jakarta Johannesburg Kota Kinabalu Kuala Lumpur Lagos Langkawi Las Vegas Los Angeles Manila Mataram (Lombok) Melbourne Miami Nagoya New York Orlando Osaka Penang Perth Phnom Penh Phuket Port Harcourt San Francisco Shanghai Shanghai via Singapore Shenzhen Singapore St Lucia Surabaya Sydney via Hong Kong Sydney via Singapore Taipei Tobago Tokyo Washington Yangon 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 Date of Travel: Sep 2007 Flying from: Orlando International Airport Flying to: Manchester Airport Class: Premium Economy Recommended: No Submitted By: Graham Futcher Comments: Arrived early to check in, straight through, no problem. Told on arrival 4 hours plus delay, no real reason given, did not appear to know why. 10 dollars given for a meal and a drink, enough for a pie and a coffee, scandalous really. We upgraded to Premium Economy expecting a better quality service. The seats were much roomier but very hard to sit on, the foot rest is really a waste of time. The biggest let down was the quality of the food and drink, it was awful. Bear in mind we paid, £500 to upgrade, which was really a waste of good money. To say we were disappointed is an understatement. Since the last time we flew with Virgin the standards have dropped to an unacceptable level that needs addressing as soon as possible. We have always had a high opinion of Virgin Atlantic and are very sad to see how far the standards have fallen. Let's hope it is not terminal. Add Your Airline Review Date of Travel: Aug 2007 Flying from: Manchester Airport Flying to: Orlando International Airport Class: Economy Recommended: No Submitted By: C Alexander Comments: We have been used to the extremely high standards of Virgin for many years and used to sing of their praises.....Since this holiday we will not travel with them again until they wake up and smell the coffee that we in the Uk do require good service and appreciate the on board entertainment gadgets they advertise to have. Our flight was an old Jumbo with no games to amuse the kids and seats which were very squashed....The cabin crew had the opinion that they were there for the reasons of safety and safety only. The service was poor and had the air of an all inclusive resort where you were obliged to serve yourself and upset the person next to you after getting up out your seat for the fifth or sixth time to get a drink. We heard that Virgin USA has begun flying internally within the USA and TV advertising campaigns in the USA showed the most up to date planes with the very latest of gadgets to amuse everybody and even an on board meal order service through your seat back TV - Virgin needs to look after its existing customers before it looses everything. From a traveler with 30 years worldwide experience. Add Your Airline Review Date of Travel: Jul 2007 Flying from: Manchester Airport Flying to: Orlando International Airport Class: Premium Economy Recommended: Yes Submitted By: R A Catania Comments: Virgin Atlantic, Premium Economy flight to Orlando July 9th 2007 I attach the following email which I sent to Virgin Holidays (and I am informed was forwarded to Virgin Atlantic) and is self explanatory. I am a disabled traveller and always plan at least six months or more in advance to avoid unnecessary problems. The customer services department at Virigin Holidays who deal with disabled travellers are beyond reproach and went out of there way to make sure that all doctors leters/fit to fly were in order and that we had the appropriate seats. They even rang up in the week before the flight to make sure and reasssure that all was OK. It was what followed that gave rise to my concerns for which I still have no response. Even the customer services (disabled traveller) department is having trouble getting a response to this obvious breach of disability discrimination and poor customer service. I don't normally like airing this sort of problem but on this occasion I feel that others should be aware of how one is treated by Virgin Atlantic when things go wrong. I also feel that as a returning customer, the level of service has deteriorated over the past years for whatever reason. Hello ***** As requested, a short resume of the way we were treated prior to departure, in flight and at Orlando. On the Sunday before departure we checked in online to find that we had been reallocated to seats downstairs. I rang Virgin and the call went through to the call centre in India and was dealt with by a lady called P****. She was presumably policy led by her computer and was the first to inform us that Virgin Holidays was nothing to do with Virgin Atlantic and that seats could be moved at their discretion. I asked for over an hour and halfs phone call (I dread to think how much this cost) to be put through to Virgins office to sort out the problem but she just kept putting me on hold because she had to act as an intermediary. She stated that Virgin Atlantic employees ‘do not talk directly with customers'(sic). Some of these periods on hold lasted 10 minutes or longer when she said she would be a couple of minutes. I suffered chest pains and had to use my ‘spray'. It was a very stressful time on the phone and very worrying after all the planning that had gone before. Eventually she informed me that someone from Virgin Atlantic would contact me later as ‘no one at Manchester would talk to a customer'. I was then contacted by ********* *****, a duty manager at Virgin Atlantic HQ. She reiterated that Virgin Holidays and Virgin Atlantic were two different companies and that seats could be changed to meet Virgins Atlantics needs. The reason for reassignment was that a group of people wanted to sit together. She said that she had spoken to Manchester and that we ‘would be accommodated' in the morning. This left us worrying where we would be seated. We were also offered 5000 air miles as consolation for the inconvenience. Whether this has been fulfilled, we are not sure but it seemed poor recompense for the shoddy treatment we received throughout that Sunday morning and the resulting stress. On arrival at Manchester the check in lady was very abrupt with us and although our seats were reinstated on the upper deck we appear to have been treated with a less than full service. Whether this was the result of all our previous troubles or whether it was just a tired crew we will never know but the service was certainly less than we have received with Virgin when travelling economy. On arrival at Orlando we were asked to wait while the aircraft emptied and then a wheelchair was provided. At this point the man pushing the chair said there were too many wheelchair passengers and my wife would have to push me though the airport. As she too has medical problems you can appreciate the effort this took with my medical equipment and negotiating the shuttle system. We finally got to the main terminal and got a Virgin employee to get us some help but you can imagine the state we were in. I pointed out the problems to the Virgin representative and she assure me it would not happen on our return journey. The return journey was much better. We used the Downtown check in which was well organised with extremely courteous and helpful staff. At the airport we asked a Virgin representative to organise the wheelchair assist and this was duly arranged. We were seated on the upper deck in a bulkhead seat (which had been allocated at the Downtown check in so we didn't have to worry for the next few hours where we were going to be seated) and the cabin staff were much more attentive than on the out bound flight. At Manchester the wheelchair assist was a flawless as the outbound assist. And I said this was short resume, well in some ways it is as we could probably highlight a few other areas that made us feel uncomfortable. I hope that a copy of this email could also be forwarded to Mr Branson or the Chief Executive of Virgin so that they may be made aware of how we were treated. If this is how a disabled customer is handled by Virgin Atlantic then what chance for the able bodied? To finish on a more positive note, I would like to say how much my wife appreciated the care exercised by your department in meeting our needs and the attention to detail demonstrated. If it were not for this aspect we would never fly with Virgin again. I hope that these matters will be addressed and I would be interested in any feedback from you or the Executives of the Virgin Companies. In fact I would be disappointed if none was forthcoming. Thank you again **** for all your help and support. With kindest regards Add Your Airline Review Date of Travel: Jun 2007 Flying from: London Gatwick Airport Flying to: Orlando International Airport Class: Economy Recommended: No Submitted By: Michelle Aldridge Comments: It started at Gatwick where there is an open check in for all virgin flights, it took us 2 1/2 hours to check in. flight went on time but the service was very poor, said they were short of staff. We had our meals forgotten which were very poor when they did arrive. Only 1 drinks round with no drinks even water not offered throughout the flight, we had to go and ask for our own like everyone else on the flight. The staff at check in and on the flight were rude and seemed to not enjoy their work. The return flight was just ok. The only good thing I can say is that the downtown Disney checks in is fantastic with no hassles, checked in within 10 minutes. We paid over £3000 for our flights and felt totally ripped off, always thought virgin were a good airline to fly with, but I was wrong. Never again. Spoke to people that flew with first choice and they had fantastic service. So think again before booking. Add Your Airline Review Date of Travel: Apr 2007 Flying from: Manchester Airport Flying to: Orlando International Airport Class: Economy Recommended: No Submitted By: Billy Stewart Comments: I have read many reviews about Virgin and I can honestly report that every one was correct. My disappointment started at Manchester Airport with the most miserable and unhelpful staff ever. The flight was of the same standard, the cabin crew were not interested in the passengers the trolley service was very poor, the food was the worst I have ever had. The return flight was just as bad we were late taking off there was no reason given for the delay until it was obvious that they were not going to depart on time, 10 mins before departure with the lounge full they decided advise of the delay. There were comments made by lots of other travelers about the standard of Virgin Atlantic and they would never fly or recommend them, I for one will never fly or recommend VIRGIN ATLANTIC to anybody. Add Your Airline Review Date of Travel: Apr 2007 Flying from: London Heathrow Airport Flying to: John F. Kennedy International Airport Class: Economy Recommended: Yes Submitted By: Julie Byrne Comments: My first long haul flight and I was extremely impressed. My request to customer services was acted upon and the senior cabin crew attendant came to see me to ensure that I was ok and to reassure me. The food was excellent - and loads of it - and the crew were attentive, polite, friendly and professional. They kept us fed and watered throughout the flight and the inflight entertainment was impressive. This was not a one off as our return flight was just as good and I feel that Virgin Atlantic deserves credit where credit is due - I could not complain about anything! Add Your Airline Review Date of Travel: Apr 2007 Flying from: London Heathrow Airport Flying to: Washington Dulles Airport Class: Economy Recommended: Yes Submitted By: Danielle Sleigh Comments: As usual, a prefectly good service from Virgin. Have flown to the states with them many times and never had a delay yet. I will say that the legroom is slightly poor, but being of average height is adequate for me!! The food was good with a reasonable selection, and the usual free drinks all the way. The price was excellent too as i purchased these flights in the sale after xmas. All in all, a great flight and would definitely use again. Add Your Airline Review Date of Travel: Mar 2007 Flying from: Las Vegas McCarran International Airport Flying to: London Gatwick Airport Class: Economy Recommended: No Submitted By: Russell Forgham Comments: Flight out from Gatwick to Las Vegas was fine - but coming back was a different story. My wife and I had pre-booked opposite aisle seats and checked in online the night before the flight. However when we got to the airport we found someone else had been allocated one of our seats so my wife had to sit in the second seat in of the four in the middle of the plane. (It turned out that the woman who had nabbed our other aisle seat didn't want to sit next to her husband, who was in the other inside seat next to my wife.) We were annoyed by having our "checked in" seats changed arbitrarily and complained to the Virgin supervisor who couldn't care less. In fact when we approached her again at the gate she didn't even recognize us. I sent a letter of complaint to Virgin when we arrived home and three weeks later got an e-mail from "customer services" (what a misnomer) saying the seats had been changed to accommodate a family traveling together (they hadn't). I e-mailed back saying this was not true. Three weeks later another e-mail arrived saying there had been a change of equipment (but all the aircraft used on the Las Vegas route have the same seating configuration in economy, so that wasn't true.) I sent another e-mail pointing this out and three weeks later got a reply saying "Sometimes we have to change seats to accommodate families traveling together..." I e-mailed back asking for my complaint to be passed to a supervisor or someone in authority and three weeks later a reply came saying my complaint had been passed to customer services. Things now speeded up because only two weeks went by before I got another reply from a different person admitting she had no idea why our seats had been changed but "sometimes we have to change seats to accommodate families traveling together..." At this stage I gave up - but given the choice I'm going to fly any other airline but Virgin in future! Add Your Airline Review Date of Travel: Feb 2007 Flying from: Newark Liberty International Airport Flying to: London Heathrow Airport Class: Economy Recommended: No Submitted By: Mrs F E Bell Comments: I am writing this on be half of my daughter who went to New York for her 21st birthday. My daughter arrived at Newark airport at 5am for a 8am return flight to London Heathrow, flight was delayed for 2hrs and then proceeded to board the flight at 10am plane then took off less than an hr later my daughter saw smoke coming from the wing and from smoke was seen coming from the front of the plane in the cockpit!!! They were diverted back to JFK spent an hour dropping fuel. For the landing at JFK... Landed at 12.17pm.then during the day all day were told would leave today when the navigation problem was sorted! My daughter did arrive back in the UK 3 days later!! Having to fly on the same plane!!! Lost a days pay at work no refund just a flight!! And will have to pay tax and surcharge!! I don't think so would you fly with them again? I have left out some details of this review as this is not over! I am going to fight for my daughter and so are the other 179 passengers who missed weddings, birthday parties (like my daughter) for some kind of redress, but I do look forward to writing an update about this airline....good or bad. Ps. Last yr 8 of us flew with virgin to Florida the words never again keep springing to mind. Add Your Airline Review Date of Travel: Jan 2007 Flying from: London Heathrow Airport Flying to: John F. Kennedy International Airport Class: Economy Recommended: Yes Submitted By: Jo Comments: I had forgotten how good Virgin can be. The plane was very new and has excellent in flight entertainment. You choose what you want to watch and when. There is a choice of over 50 movies and you can pause them too if you need to use the toilet. The plane was an airbus and had a 2-4-2 seat plan (which is great for couples travelling). The seat pitch was superb, usually I feel a little squashed at the sides, but there was lots of room, and my long legged husband had additional leg room. The food served was excellent and the choice was good. The stewardesses kept us fed and watered regularly too. Infact we were so impressed by the service that my husband emailed Virgin on our return to say how good our flights had been. (Especially the return journey which only took 5 hours due to tailwinds!) Hint: If you get the same seat plan as us, pre book the final 2 seats on the aircraft - they recline much further as the toilet is behind - and no people don't annoy you as the toilet door is right round the back and out of the way. Perfect! Add Your Airline Review Date of Travel: Jan 2007 Flying from: London Gatwick Airport Flying to: Las Vegas McCarran International Airport Class: Economy Recommended: Yes Submitted By: Haydn Costin Comments: First time with Virgin (apologies) and was pleased overall. Slightly newer? 747-400 on way back and the leg room was an extra inch or so. Otherwise, not too bad as economy goes, apart from seat in front which I'm sure reclined way further than it should have. IFE was very good, up to date films although soundtrack hard to hear, have to get a pair of those sound cancelling thingies. 2 hr delay on return due to late arrival of the a/c "from the Caribbean" before leaving Gatwick, but made up over an hour. Flight out full of IT professionals going to electronics show and they were all stood up in the aisles holding impromptu meetings nearly the whole flight, the captain had to ask them all to sit down. Food was very tasty, I'd use Virgin again but probably try to stretch to Premium economy. Add Your Airline Review Date of Travel: Jan 2007 Flying from: London Heathrow Airport Flying to: Hong Kong International Airport Class: Business Recommended: Yes Submitted By: Michael Keisner Comments: Used Virgin Atlantic upper class to Hong Kong, my final destination was Kaohsiung. As I had purchased my ticket from Hong Kong to Kaohsiung from a supplier other than Virgin they declined to check my bag through to my final destination. This was very inconvenient as I had to go through HK immigration, collect my bag and then check it in again rather than use the transfer service. Virgin's cabin crew were excellent however the food choice and quality was very poor. Also Virgin has downgraded their amenity kits. It seems to me that they are trying to economize where possible....even in their upper class service. Add Your Airline Review Date of Travel: Jan 2007 Flying from: London Heathrow Airport Flying to: Miami International Airport Class: Economy Recommended: Yes Submitted By: Nic Comments: We flew LHR-MIA-LHR, leaving from the UK at the end of Jan returning mid Feb. We were both quite looking forward to our first experience of flying VS and our expectations were quite high. Having checked in the previous day on the 'net' (not the easiest of online checkin's to use) we arrived at the airport in good time to drop our bags and relax prior to the flight. The check in agent set the tone for the rest of our Virgin Atlantic experience - AWFUL. It was her way of checking in or no way! The welcome was certainly one I won't forget. The flight itself was very empty affording us 3 & 4 seats each. This was the only saving grace of the flight. The pre-dinner drinks were rushed and only one round was offered. Dinner was tasteless and appalling, and our trays remained in front of us for in excess of 60 mins. No excuse on a very empty flight. I have only awarded VS anything for this flight for an on time arrival. The return flight was worse. It's never a pleasant experience travelling through/from a US airport and this was no different. Once on board the aircraft it was cramped and fortunately we had 4 seats between the 2 of us which was the only positive. The crew were just awful. The 2 operating the doors just behind where we were sitting were more interested in discussing the $20 extra they got the day before and were not happy that this was all they got for a 4 hour longer duty day. The conversation then went on to her leave and standby block which was coming up. All this whilst the safety demo was being played! I couldn't comment on the food on the return leg as I chose to 'doze' my way back to the UK. It certainly wasn't sleep in the cramped and uncomfortable seats on this A340-600. However I did keep hearing the crew's response to people's request for a glass for water, and the standard response was "there's a water fountain behind you" - so much for customer service! Whilst it was an on time arrival we were on a stand at terminal 5, and it took just under the hour to get our bags. One of which was damaged and has been replaced by an inferior quality bag, half the size of the damaged one! NEVER AGAIN! Add Your Airline Review Date of Travel: Jan 2007 Flying from: London Gatwick Airport Flying to: Havana Jose Marti International Airport Class: First Class Recommended: Yes Submitted By: ste[hanie Johnson Comments: We flew Virgin Upper Class from Gatwick to Havana in Jan 2007. The Upper Class lounge is ok but not very comfortable and rather dingy. We did take advantage of the complimentary beauty treatments and they were good, and the food and service were plentiful. The flight out was better than the flight back, which was not good. Going out the food was better and so was the service. However I ordered Goats Cheese and was given Cheddar. When I questioned this the hostess told me it was Goats cheese. The woman next to me appeared to have Goats cheese on her plate and I asked the hostess what that was and she replied it was Camembert. I pointed out that Camembert was not on the menu. The woman replied it was not Camembert but the Goats Cheese. On two occassions my husband pressed his button but nobody came - pretty awful for a cabin with only 12 passengers. When I asked for a sleep suit I did get one but was told they only really hand them out on night flights - why? There were also no amenity kits which Virgin prided themselves on. Even when we flew economy on BMI we got an amenity kit. Considering Richard Branson has a cosmetics company Virgin Cosmetics you would think they would promote this with their airline passengers. I asked if there was any handcream or moisturiser and a rather stuck up hostess replied they had handcream in the toilets - I knew that but when you have paid the Upper Class fare you would expect a bag of items to freshen up with at the end of the flight. On the return flight we must have had some very inexperienced staff. The food was dire. A chef/food critic was sitting behind us and she called the Flight Manager over to us and complained how tough and overcooked the steak was. They ran out of cheese and fresh coffee. Again in a cabin with only 12 passengers. Considering we were slightly delayed you would have thought someone would have had the nouse to go and buy coffee at Havana airport - Cuba is after all known for its coffee. The breakfast was ok but not good enough for Upper Class The flat beds are great though and very comfortable as is the table and ottoman and I liked the bar where you could sit up and have a drink. I recently flew Delta to Atlanta and their business class was pretty old fashioned compared to Virgin. Basically if they improved the food (some was good) and made sure they had enough to feed and drink 12 passengers and brought back their amenity kits this would be the best value Upper Class/Business airline. Would I do it again - possibly if travelling long haul but basically the upgrade (unless someone else is paying) is not worth the money but if you have the money to burn its worth doing for the comfort. Add Your Airline Review Date of Travel: Jan 2007 Flying from: Manchester Airport Flying to: Orlando International Airport Class: Economy Recommended: Yes Submitted By: Rachael Egan Comments: Plane was 1/4 full so plenty of room to spread out. All needs met buy ground and air crew. Children well catered for. Would recommend. Food good for airline food. Hostess came round regualrly with cold soft drinks. Blankets and essential bags given to each passenger at start of flight. Paid more than other cheaper airlines approx £600 for family of 4. If on more of a budget may look out for a cheaper airline. Add Your Airline Review Date of Travel: Jan 2007 Flying from: London Heathrow Airport Flying to: Los Angeles International Airport Class: Economy Recommended: Yes Submitted By: Ed Holden Comments: Excellent service: slight delay. Made comfortable. Leg room as expected i.e. average. Cabin staff tops, surprise delivery of ice cream during night, great. Food good, in flight entertainment v, good. All in all very good service, wouldn't hesitate to go with them again and good value for money. Add Your Airline Review Date of Travel: Jan 2007 Flying from: London Heathrow Airport Flying to: Los Angeles International Airport Class: Economy Recommended: Yes Submitted By: Ed Holden Comments: Excellent service: slight delay. Made comfortable. Leg room as expected i.e. average. Cabin staff tops, surprise delivery of ice cream during night, great. Food good, in flight entertainment v, good. All in all very good service, wouldn't hesitate to go with them again and good value for money. Add Your Airline Review Date of Travel: Jan 2007 Flying from: London Heathrow Airport Flying to: Sydney Airport Class: First Class Recommended: Yes Submitted By: Warren Walker Comments: Flew Upper Class from LHR to SYD via Hong Kong. An excellent experience from start to finish. Great Club House at Heathrow. Had a lovely snack, shave and shoulder massage. Superb cabin crew, couldn't do enough for you. Food, wine, service and the champagne all excellent. I love flying Virgin Upper Class because you don't need to stay in you seat the whole time. Depending on the passengers hanging around the bar area can be interesting and entertaining. One down side is the fact that Virgin have cut back, drastically on their amenity kits for Upper Class Passengers. Glad I had own Molton Brown stuff to see me through. Not to keen on having to get off at Hong Kong for an hour and half. Proved to be rather expensive as the duty free shopping is just to tempting. The return flight was just as good with the same quality of cabin crew and service. Keep it up Virgin, but please take another look at the amenity kits. Add Your Airline Review Date of Travel: Jul 2006 Flying from: London Gatwick Airport Flying to: Barbados Adams Airport Class: Premium Economy Recommended: Yes Submitted By: A Gilmour Comments: We flew to Barbados at the end of July and were lucky enough to be in Premium Economy. We were on a brand new Jumbo that was less than a year old so it was all very nice. The staff were great and made every effort to make sure everyone was comfortable. I am not mad keen on flying so I wasn't looking forward to the experience. The flight itself was very smooth, I think because the plane was so big you don't notice the turbulence so much which was nice' The food was great, much better than any other food I have had on planes. I think what made this flight really enjoyable was the entertainment system. I managed to watch a whole series of the Peep show and 2 films. You could also text people and make phone calls to people back in the UK, but the idea of that just scared me. So overall a very pleasant experience (if flying could ever be described as that). Oh and Barbados was good too... touch me! Add Your Airline Review Date of Travel: Apr 2006 Flying from: London Gatwick Airport Flying to: Orlando International Airport Class: Premium Economy Recommended: Yes Submitted By: C Brown Comments: We flew with Virgin Atlantic from London Gatwick to Orlando in April of 2006. We have been promising ourselves that the next time we flew long haul we would book Business Class or Premium Economy, not for the service but for the extra leg room it offers. Also with an infant in tow we could use the extra space. And this is what we got. When we arrived at the airport we were delighted to find out that we were seated on the upper deck of the 747. We had also been allocated the only sky cot seats on that deck. Having flown many many times and always in economy I was amazed at how much extra room there really is upstairs the aisle was 2-3 times the width of economy which allowed our son and the other small children seated near us space to play on the floor during the 8 hour flight. The staff were very polite and the service was second to none. A sky cot appeared at just the right moment when our son eventually went to sleep for his nap. The crew also kept our lunch warm for us while we settled the little in down, letting us eat in peace. Apart from the last 45 minutes where our son screamed the place down, the flight was fantastic. On the return journey the extra leg room and recline of the seats paid off allowing us all to have a comfortable if not short nights sleep. I would definitely fly Virgin Premium Economy again and I would recommend it to all. Add Your Airline Review Date of Travel: Feb 2006 Flying from: London Heathrow Airport Flying to: Miami International Airport Class: Economy Recommended: No Submitted By: Jim Comments: Not wanting to go into too much detail, but flying with Virgin Economy class was one of the worst flights I have ever had, and that includes a My Travel Lite flight to Calgary. Very cramped especially on the way back as one of the window seats over the wings has a great big black box under the seat in front which means you can’t stretch your legs properly. This was an Airbus A340 - 600. Service poor and staff pretty miserable. On the whole not a good start - or finish to the trip. Would recommend premium economy or first if possible. Add Your Airline Review Date of Travel: Apr 2005 Flying from: London Heathrow Airport Flying to: Miami International Airport Class: Economy Recommended: No Submitted By: F Flintstone Comments: I was less than impressed with the flight attendants on this Virgin flight. We were a party of five, 2 adults and 3 children. Right at the beginning of the flight I knew we had a bad flight crew. One of my children requested a drink; they had a sore throat and just needed a cup of water to swallow a couple of tablets. The attendant said no problem, but never came back with the drink. Over 20 minutes later asked the attendant again she apologised for not bringing the water would attended to it straight away but still did not come back with the water. In the end I went to the gallery to get it my self and had an attendant remonstrate with me that I should have waited for the drinks trolley. This incident was one of a number of things that happened on the flight to and from Miami airport. None of them major, but enough to be very irritating. It seemed all the flight attendants wanted to do is keep you seated, dispense the drinks ASAP, serve the food ASAP, and then disappear ASAP. If you have a problem with earphones, the TV channels, the meal etc forget about any service and having your problems rectified. They say they will come back to sort the problem out, but don’t. I am very concerned all this flying must be causing them short term amnesia. 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