Date of Travel: Oct 2007 Flying from: London Gatwick Airport Flying to: Punta Cana International Airport Class: Economy Recommended: No Submitted By: D Hunt Comments: went to Punta Cana on October 22nd flying from Gatwick arrived early to check in to be handed sheet of paper explaining our flight was 18 hrs delayed . Gave us sum vouchers for dinner but couldn't check in to a hotel room for 7 hrs. Returned to airport at 10pm to catch 1.50 am flight to notice no MyTravel staff on hand to reassure us the flight was still ok. 10 mins before flight we were told we were going . My view this company gives very poor service to its customers. On a good note the flight itself was great and friendly crew but shall steer clear in future.
Date of Travel: Sep 2007 Flying from: London Gatwick Airport Flying to: Punta Cana International Airport Class: Premium Economy Recommended: No Submitted By: Michael Williams Comments: We flew out of Gatwick on MYT013, we had booked premier gold seats. The whole area was old worn and very shabby, backs of seats around the TV screens were pealing away. My seat base was broken and damaged so badly you couldn't sit in it for more than 10 mins without back pain, as luck had it there were spare seats available. The crew were very good and 10 out of 10, no shortage of drinks. Sorry couldn't say the same for the was back, though the plane was in very good condition, my leg room was partly obstructed by equipment under the seat in front of me. Some of the crew gave you the impression they just wanted to get the job over and done as soon as possible and get home. Drinks were slow, Fair enough it was a night flight, and they didn't look their best. The seats were uncomfortable, but the food was good. Premier baggage service where you get your bags first......forget it what a joke in both directions especially Gatwick.
Date of Travel: Sep 2007 Flying from: Vancouver International Airport Flying to: London Gatwick Airport Class: Economy Recommended: No Submitted By: Tony Currell Comments: Flight was 5+ hours late no word of reason. Flight eventually came in from Manchester so it was obvious it was planned to be late we were flying to Gatwick. No one told us anything at check in. Had a struggle to get two seats together albeit we were some of the first to book in. Once on the aircraft it was dirty and the drops down tables on the seats were filthy with old food. The cabin crew were unhelpful and disorganised to say the least. The food was very poor along with the service from the cabin crew. We were packed in like sardines. We will never use this airline again and nor will our friends if they take our advice. They are very poor and the cabin crew very unprofessional. The only good point was the pilot got us to Gatwick safely.
Date of Travel: Sep 2007 Flying from: Manchester Airport Flying to: Sanford International Airport Class: Economy Recommended: Yes Submitted By: phillip Comments: MyTravel I always thought was bad, but when we got a deal to Florida cheap I thought I would risk it. And was impressed, the only problem was the legroom. It was rubbish for a 9 hr flight. But apart from that it was good, would recommend to a friend.
Date of Travel: Aug 2007 Flying from: Belfast International Airport Flying to: Mahon Airport Class: Charter/Package Recommended: Yes Submitted By: F Schreuder Comments: I was traveling from Belfast to Mahon on a 2 1/2 hour flight. It was right on time. The staff were very friendly. Only problem was the space I myself am only 5 foot and I was very cramped my partner was even worse as he is over 6 foot. The flight it self was enjoyable though I would like to upgrade to gold next time I don't think this is right as I have been on many flights before and there should be much more leg room than there was on this flight
Date of Travel: Aug 2007 Flying from: Manchester Airport Flying to: Dalaman Airport Class: Economy Recommended: Yes Submitted By: Chloe Comments: Was very pleased with the service provided on My Travel Airways! Flight was on time, very helpful cabin crew, and very comfy seats. Food to a good standard, good value for money. Would definately recommend to someone else. A lot more leg room than first choice and any other aircraft I have traveled on. Also seats were wide and seatbelts were of a good length. On the return flight we were put in extra legroom for free! What a god way to end your holiday! Looking forward to traveling with my travel again in October with a holiday to Rhodes.
Date of Travel: Aug 2007 Flying from: Bristol Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Annette Davey Comments: Very good service on the flight, however I did feel very uncomfortable as the seats seem very jam packed. We had a night flight and a pillow and blanket were needed for my daughter, but these weren't supplied, you can however buy them.
Date of Travel: Jul 2007 Flying from: London Gatwick Airport Flying to: Mombasa Moi International Airport Class: Premium Economy Recommended: No Submitted By: Debbie Sutcliffe Comments: We have just returned from a holiday to Kenya which was unforgettable, unfortunately, so was our flights with My Travel, which spoilt a perfect experience.
Date of Travel: Jul 2007 Flying from: Faro Airport Flying to: Glasgow International Airport Class: Economy Recommended: Yes Submitted By: Not Specified Comments: We took off from faro when the door breaks down. We come all the way back, circle the airport and land. The airport closes and we disembark. We get our bags and on such short notice are sent off to hotel Eva****. It is 2.00am when we get there. Next morning on the coach and back to the airport. The estimated departure time passes and the aero plane breaks again. Mytravel sent us to hotel ria park*****!! Next day, a little late we get home! I think they handled it well in such short notice. It was 2.00am and the reps were at home and the airport only had security and leaving staff.
Date of Travel: Jul 2007 Flying from: London Gatwick Airport Flying to: Montego Bay Airport Class: Economy Recommended: No Submitted By: Kevin J O'Keefe Comments: Appalling! We booked with My Travel for a 14 day stay in a 5 star resort in Montego Bay Jamaica. Our flight was SUPPOSED to be MYT077 which was scheduled to leave London on Sunday 22nd July with a flight time of just over 9 hours.
Date of Travel: Jul 2007 Flying from: London Gatwick Airport Flying to: Mombasa Moi International Airport Class: Charter/Package Recommended: No Submitted By: Chris Preston Comments: To start with it was a very old 767 and the seats were very grubby and well worn. The entertainment (£2.50 per headset) was on TV screens between the overhead shelves. Every single one was showing a different colour and I'm sure some of them had screen burn.
Date of Travel: Jul 2007 Flying from: London Gatwick Airport Flying to: Montego Bay Airport Class: Economy Recommended: No Submitted By: Kevin J O'Keefe Comments: We were unlucky enough to have booked a package tour with Mytravel (Direct Holidays).
Date of Travel: Jun 2007 Flying from: Glasgow International Airport Flying to: Fuerteventura Airport Class: Charter/Package Recommended: Yes Submitted By: Ruth Smith Comments: Just returned from Furteventura and I must say this is this first for a long time that our flight have been on time. Not only did we leave Glasgow 10mins early, on our return we were all boarded and left 20mins early and with a tail wind we arrive in Glasgow 35 mins ahead of schedule. Staff at both check-ins and on board were efficient and friendly. Can't comment on the meals as we didn't order any but the range of snacks were ok to keep you going. I would definitely ensure that we traveled with my travel on future holidays. Well done!
Date of Travel: May 2007 Flying from: Newcastle International Airport Flying to: Mahon Airport Class: Charter/Package Recommended: Yes Submitted By: CT Comments: Traveled with My Travel in May (and in October 2006) and have found the airline to be fabulous, the staff in particular are always extremely polite and nothing's too much trouble.
Date of Travel: May 2007 Flying from: Birmingham International Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Emma Hartley Comments: We flew to Dalaman on a MyTravel flight - and it was wonderful. Leg room could have been a little better, as I found it very cramped, and I'm just over 5 foot, I don't know how my partner managed being over 6 foot. It was my luck to get the annoying passengers behind who were kicking my seat, and generally being irritating, pushing my chair as if it would give them more leg room!!!! But a quick word soon sorted that. Meals were good quality (for an in-flight meal!) Although refreshments should have been offered more, as you are given one with your meal, and then anymore you have to pay for, which wasn't exactly cheap but then again, places and situations like that tend to be dearer! Staff friendly and helpful. In flight entertainment was good, although the headset that we had to purchase for £2.50 each broke, but they soon changed it free off charge. Return flight was just as good. Would definitely recommend to a friend, and have already booked again for next year!
Date of Travel: Apr 2007 Flying from: Newcastle International Airport Flying to: Palma Mallorca Airport Class: Charter/Package Recommended: Yes Submitted By: Adrian Taylor Comments: Me and my wife traveled to Palma in April flight was on time both departing and returning. Staff was well mannered and polite the plane was clean and tidy. However the food both ways was dreadful and there isn't a lot of room whilst sat in your seat. Because it was only a two and a half hour flight it was ok.
Date of Travel: Apr 2007 Flying from: Belfast International Airport Flying to: Paphos International Airport Class: Charter/Package Recommended: No Submitted By: Judith Comments: I traveled Mytravel on a package holiday (my first in years) in April. I found the quality of the staff, food and entertainment to be of a high standard. However, there were no blankets for anyone on a night flight and the leg room of the seats was atrocious. I've done a 21 hour flight before and this 5 hour flight from Paphos to Belfast, felt like the longest of my life!! Also paying over £1 for a tiny bottle of water is really scandalous. Most airlines will at least offer free water on their flights.
Date of Travel: Apr 2007 Flying from: Edinburgh Airport Flying to: Tenerife South Reina Sofia Airport Class: Charter/Package Recommended: Yes Submitted By: Jay Thomson Comments: I recently flew with MyTravel Airways from Edinburgh to Tenerife.
Date of Travel: Mar 2007 Flying from: Manchester Airport Flying to: Lanzarote Airport Class: Charter/Package Recommended: Yes Submitted By: Mr C Barlow Comments: Flight departed on time. On board crew efficient/polite/smart, seats usual lack or effective leg room but comfortable enough, just like most charter flights, aircraft was clean, on board announcements ok, food ok. Return flight also ontime, same standard of service, can't complain for a package flight.
Date of Travel: Mar 2007 Flying from: London Gatwick Airport Flying to: Montego Bay Airport Class: Premium Economy Recommended: Yes Submitted By: Kaz Comments: Excellent flight to Montego BaY Jamaica and also the return flight to London Gatwick were on time both ways, air crew excellent, food good (vegetarian).
Date of Travel: Mar 2007 Flying from: London Gatwick Airport Flying to: Male International Airport Class: Premium Economy Recommended: Yes Submitted By: Kit Freeman Comments: My partner and I flew to the Maldives on our first holiday without the children. I had read a few reports and comments over My Travel airways which were not very complimentary, I feel that this must of been a different airline to what I was flying, as I found My Travel outstanding, we flew premier gold and it was worth the extra fee we paid, we arrived fresh and able, I am a large chap of 6 feet tall and 128kg(BIG) and I found the flight outstanding to the fact we have booked the whole family premier gold to Goa for Xmas this year.
Date of Travel: Feb 2007 Flying from: Birmingham International Airport Flying to: Monastir Airport Class: Charter/Package Recommended: Yes Submitted By: Adam, Coventry Comments: MyTravel Airways flight to Monastir was fantastic the staff were great, meals where fantastic, seats where leather and had plenty of legroom and we landed 45 minutes early. On the way home same again but we landed in Birmingham 1 hour early. I would definitely fly again with MyTravel the the best airline. I Think they should be rated as 5* airline.
Date of Travel: Feb 2007 Flying from: London Gatwick Airport Flying to: Tenerife South Reina Sofia Airport Class: Low Cost Seat Recommended: Yes Submitted By: Paul Blakey Comments: Low cost airline offering great flight/holiday deals. Smooth journey from start to finish with no hold ups or problems. Seats pretty good (I am 6'02") and much better than First Choice. For the price they were 1st class....thanks
Date of Travel: Feb 2007 Flying from: Glasgow International Airport Flying to: Monastir Airport Class: Charter/Package Recommended: Yes Submitted By: M Strmsek Comments: Me and my Girlfriend travelled as part of a package with MYT too Monastir.
Date of Travel: Feb 2007 Flying from: London Gatwick Airport Flying to: Goa International Airport Class: Premium Economy Recommended: No Submitted By: Sue Cox Comments: We paid extra for a premier gold seat expecting a similar class to the First Choice premier seating. We were very disappointed. The seats were old and tatty and didn't seem as wide as the sides were solid. The TV screens were old and distorted and the TV system was way out of date. The films were started before we knew they were going to be, so missed the start of the films. There was no comfort pack and the newspapers ran out after the first five passengers. The staff were very pleasant and helpful. First Choice is definitely first choice unless MyTravel upgrade with the merger with Thomas Cook. Meals substandard.
Date of Travel: Feb 2007 Flying from: Manchester Airport Flying to: Male International Airport Class: Charter/Package Recommended: Yes Submitted By: Mike Dakin Comments: This was our third trip to the Maldives and as usual the flight is quite long. Although we were on a package with Thomas Cook we flew with My Travel.
Date of Travel: Oct 2006 Flying from: Manchester Airport Flying to: Montego Bay Airport Class: Charter/Package Recommended: No Submitted By: Paul Comments: My girlfriend and I went to Jamaica in October and got a direct flight with MyTravel. It was a 10 hour flight from hell.
Date of Travel: Oct 2006 Flying from: Agadir Al-Massira Airport Flying to: London Gatwick Airport Class: Economy Recommended: Yes Submitted By: Andrea Comments: We were delayed at Agadir airport for 3 hours due to technical problems but this was soon sorted.
Date of Travel: Oct 2006 Flying from: Glasgow International Airport Flying to: Puerto Plata Airport Class: Premium Economy Recommended: No Submitted By: Andy Wilson Comments: Booked a package holiday with MyTravel to Dom Rep and paid for extra legroom seats-seat allocated next to emergency exit was freezing cold, draughty and had damage on the base making it extremely uncomfortable-TV screen well out of visual range-on return flight to my horror we were allocated the SAME seats with the same problems!-trying to sleep-continually woken up by trolley dolly insisting that I fasten seatbelt around the blanket -literally tying me up!-eventually lost patience with this and told her to get lost!-food absolutely awful-have eaten better on 3rd world airlines!
Date of Travel: Sep 2006 Flying from: Manchester Airport Flying to: Sanford International Airport Class: Premium Economy Recommended: No Submitted By: R Hussey Comments: Having flown to Orlando with My Travel Airways three times now, sadly this year I was not impressed. We always upgrade on Charters and Scheduled Flights where we can, and this year with My Travel Airways was no different opting for their 'Premier Gold' Cabin.
Date of Travel: Aug 2006 Flying from: Manchester Airport Flying to: Sanford International Airport Class: Charter/Package Recommended: Yes Submitted By: Bev Williams Comments: I recently travelled with my travel to Orlando and was a bit worried as I have found there short haul flights a bit uncomfortable but surprisingly the long haul was much better still not a great lot of legroom but not too bad . We had 3 films on during each flight on seat back TVs which are much better than the monitors on short haul and we were all given pillows and blankets and despite the extra security we still took off on time outward and 30 mins late coming back but with good tailwinds we arrived back in Manchester at the expected time. We had 2 meals on each flight which were about as good as you expect on a plane and all staff were polite and helpful. So all in all quite good would fly with them again.
Date of Travel: Aug 2006 Flying from: Manchester Airport Flying to: Sanford International Airport Class: Economy Recommended: No Submitted By: Bev Black Comments: Flight was 9 hours 20 mins. The crew on the flight were excellent. Flight out took off was on time and security was ample. Pity their planes aren't the same. Sat in seats of 2, 4 rows from the back of the plane. Worst seats I have ever sat in. Had a frozen shoulder by the time we landed.
Date of Travel: Jul 2006 Flying from: Manchester Airport Flying to: Cancun Airport Class: Economy Recommended: No Submitted By: Mariella Ashall Comments: I booked a prestige holiday to Mexico travelling with mytravel-first and last time with them. It was a 10 hour flight-all drinks had to be paid for!!!! Over a pound for water-all snacks again had to be paid for and prices were over the top. There were no children’s channels-a 10 hour flight and no entertainment for them!!! Totally disgusting. All adults films had been out for sometime and the programmes shown were so old-and yes you had to buy headsets at £2.50 each!!! No goody packs for the children-on the way home daughter was proudly given a Beano comic-dated August 27th 2005!!!!! Outward journey there were not enough pillows and blankets for everyone so some children were provided with some. The staff were also very rude on the return flight-daughters TV screen did not work and the air hostess was extremely curt and rude. I would never ever book or travel with them again-for the money I paid I thought it was totally disgusting.
Date of Travel: Jul 2006 Flying from: Manchester Airport Flying to: Bourgas Airport Class: Charter/Package Recommended: Yes Submitted By: Joanne Flint Comments: This was the first time we had used My Travel Airways and what can I say, the flight attendants were really pleasant and nothing was too much trouble. I travelled with 2 children, 10 & 1 and my 1 yr old was a quite upset on both outbound and inbound but the attendants were quick to ask if there was anything they could do. We would definitely recommend this airline.
Date of Travel: Jun 2006 Flying from: Manchester Airport Flying to: Kalamata Airport Class: Charter/Package Recommended: Yes Submitted By: Lisa Jones Chester. Comments: I've flown to this airport with MyTravel for the last few years and have only had one small problem. Last year there weren't enough meals on the flight but my two kids didn't mind and were given drinks and snacks instead. Passengers were asked if they minded and my two volunteered! Leg room was ok, I'm 5ft 8inches, nice clean seats and friendly staff. Food ok and flights were always on time.
Date of Travel: Jun 2006 Flying from: Newcastle International Airport Flying to: Bodrum Airport Class: Economy Recommended: Yes Submitted By: Perry Leslie Maddison Comments: The flight left half an hour late on the outbound which was not to bad but left half an hour early on the return so I guess that cancelled the delay, the staff where first class, we did not order the in-flight food as it was quite expensive for what it was we ate at the airport before we travelled and had a good choice.
Date of Travel: Apr 2006 Flying from: London Gatwick Airport Flying to: Sanford International Airport Class: Charter/Package Recommended: No Submitted By: J Ashworth Comments: It was a long 7 hour flight to Sanford Airport in Florida. We were give the door seats which we were really chuffed about until we got on the flight and realised that there was no TV that we could see. We mentioned this to the steward who said there was nothing he could do about it as the flight was full so we just had to sit there for seven hours with nothing to do. Even the radio didn't work in the seats either. I was sooooo bored. It was a really old plane with ashtrays still in the seats and was the type of plane you get on a cheap euro package with tiny seats. After seven hours, I just couldn't wait to get off. I've flown to America 5 times and this was by far the worst - I would do everything I could to avoid this type of flight next time. Flight back was better because at least we could see the TV although the films on board had already been released in the UK so we had seen them. The leg room was terrible. Overall a pretty rubbish experience.
Date of Travel: Sep 2005 Flying from: Manchester Airport Flying to: Paphos International Airport Class: Charter/Package Recommended: No Submitted By: Gemma Bailey Comments: The legroom on the flight we went on was dreadful. My wife is only 5ft 3" and she thought the legroom was tight. I'm 6ft 2" and I could not sit down for the whole flight as the leg room was so bad. This is not an exaggeration it was that bad!!
Date of Travel: Jul 2005 Flying from: London Gatwick Airport Flying to: Sanford International Airport Class: Economy Recommended: Yes Submitted By: Andrea Comments: My partner and I went on our first holiday last year-we wanted it to be one to remember so we went to Florida! Unfortunately, it didn't get off to the best start.
