Date of Travel: Aug 2007 Flying from: Bristol Airport Flying to: Barcelona Airport Class: Economy Recommended: Yes Submitted By: Gerry Snell Comments: We were a family traveling, 10 of us. 2 adults and two small children. 1 person disabled, 1 person pregnant and one Senior citizen. Easy Jet were so helpful and the general attitude was first class. No delays, no lost luggage, just good service from Bristol to Barcelona and back. They even allowed the extra huge stuffed toys that the children won at Port Aventura on to the flight without any problem Never charged a penny (or cent) extra. Very good value. Nothing similar to the rubbish that the BBC show about EasyJet.
Date of Travel: Jul 2007 Flying from: Liverpool John Lennon Airport Flying to: Krakow John Paul II International Airport Class: Low Cost Seat Recommended: Yes Submitted By: T Jennings Comments: I am a wheelchair user with a small 3 wheel electric scooter and enjoy European city breaks. EasyJet again has made my trip Easy with efficient friendly staff and transfer on and off the aircraft was no problem and ambulift was waiting, highly recommended.
Date of Travel: Jul 2007 Flying from: London Stansted Airport Flying to: Munich Airport Class: Economy Recommended: No Submitted By: Thomas Schwarzfischer Comments: I and another 30 passengers were refused boarding after queuing up at check-in for 90 minutes and subsequently being late at the gate. There is not much more you can do than turning up at the airport 2 hours prior to departure. EasyJet promised to cover hotel accommodation, food expenses and an alternative flight the next day, but refused to pay anything afterwards. I must warn everybody to travel EasyJet. If something goes wrong, your low-cost ticket can turn into a really expensive experience. EasyJet does not pay unless you take your case to court. Their staff in the service centre seems to be trained not to answer any questions regarding compensations. Need examples? Q: "Your representative promised the airline will cover hotel accommodation" - A: "EasyJet values your opinion"; Q: "How about the EU regulations on passenger rights?" - A: "EasyJet staff are consistently committed to customer satisfaction."
Date of Travel: Jun 2007 Flying from: Liverpool John Lennon Airport Flying to: Amsterdam Schiphol Airport Class: Low Cost Seat Recommended: Yes Submitted By: John H Sanderson Comments: Out of Liverpool 0615 05 June online check in flight on time leaving on stand in Amsterdam on time, booked back on last flight from Amsterdam 2200, However, finished business early back at Schipol at 1530 contacted Easyjet handling agent who transferred me to earlier flight departing Amsterdam at 1835 at no extra cost flight departed on time and despite having to taxi to most distant runway 15 mins from stand still arrived Liverpool on time, Well Done To All Concerned.
Date of Travel: Apr 2007 Flying from: Liverpool John Lennon Airport Flying to: Geneva International Airport Class: Economy Recommended: Yes Submitted By: Judie Comments: For £16.99 - what can I say? Only gripe was no food left on return flight.
Date of Travel: Mar 2007 Flying from: London Luton Airport Flying to: Krakow John Paul II International Airport Class: Economy Recommended: Yes Submitted By: J Stagg Comments: First time on easy Jet and I was well impressed with the service, slight delay going out due to a baggage problem. Will fly with them again. Really friendly staff. Quick check in. Thanks easy jet and keep up the good work.
Date of Travel: Mar 2007 Flying from: Bristol Airport Flying to: Malaga Airport Class: Low Cost Seat Recommended: Yes Submitted By: victor edwards Comments: Yes a cheap no frills flight but at £90 return its good value forget the bad reports it sometimes gets Easyjet is just that. Easy. Ok you have to pay for food and drink so do most other airlines. Staff are so friendly and helpful depending on your attitude to them. My advice always be early to check in and avoid the agro.
Date of Travel: Mar 2007 Flying from: London Gatwick Airport Flying to: Belfast International Airport Class: Low Cost Seat Recommended: Yes Submitted By: Liz Comments: Had doubts about traveling with Easyjet due to TV Coverage but was extremely satisfied all round. We arrived at the airport early for our return flight home and they transferred us onto an earlier flight without any hassle at all.
Date of Travel: Mar 2007 Flying from: Belfast International Airport Flying to: Alicante Airport Class: Charter/Package Recommended: Yes Submitted By: R Thompson Comments: Having flown three times with easy jet I have no complaints, except on departure from Alicante. On the three occasions the confusion caused a few arguments because no one seemed to know which queue they were supposed to be in. and a lot of the people were very rude and did not allow for genuine mistakes. This did not include myself but made for an uncomfortable situation. I am surprised there was not real trouble as a few were very nasty. Every one was on time but still it was a case of every one asking every one else where they should be think it could be better organized.
Date of Travel: Feb 2007 Flying from: Copenhagen Airport Flying to: London Stansted Airport Class: Low Cost Seat Recommended: Yes Submitted By: Albert van Biljon Comments: I bought an easyJet flight from Copenhagen to London Stansted after having missed a return flight. This cost me GBP 200.00, which was expensive for a supposedly low-cost airline, but I was glad to be able to fly home that night. Unfortunately, the flight was delayed by 1 hour, which is really bad if you're flying into Stansted late on a Sunday, because lack of public transport into and in London might hit you hard! The reasons for the delay were simply that the incoming flight was delayed - great! I didn't buy any food on board neither did I use the toilets. Most announcements were only in English, but some were even played back from a Danish recording. Easyjet isn't usually my first choice for flights, but they do come in handy sometimes! It's like getting on the bus if you hear the engine roaring around the corner, but they don't always come cheap or on time.
Date of Travel: Feb 2007 Flying from: London Stansted Airport Flying to: Amsterdam Schiphol Airport Class: Economy Recommended: Yes Submitted By: Sharon Comments: The flight was bang on time, after a rather military style check in (not Easyjet's fault!). On board, the seats were comfortable, clean and modern, with plenty of literature. Lots of fresh air available through the air system.
Date of Travel: Dec 2006 Flying from: Liverpool John Lennon Airport Flying to: Alicante Airport Class: Low Cost Seat Recommended: Yes Submitted By: June Brindle Comments: Easyjet have a system in place for boarding as you do not get seat numbers
Date of Travel: Dec 2006 Flying from: London Stansted Airport Flying to: Barcelona Airport Class: Low Cost Seat Recommended: Yes Submitted By: Pauline Young Comments: Staff were very good, especially in Barcelona, where our check-in took only minutes.
Date of Travel: Dec 2006 Flying from: London Gatwick Airport Flying to: Glasgow International Airport Class: Low Cost Seat Recommended: Yes Submitted By: Chris Eggleton Comments: Very nice flight, only problem was that the airbridge at LGW broke down, so we couldnt recieve push back, we were eventually pushed to the side, with the airbridge still attached, and managed to pushback an hour late. Overall, a nice flight!
Date of Travel: Dec 2006 Flying from: London Stansted Airport Flying to: Palma Mallorca Airport Class: Low Cost Seat Recommended: No Submitted By: Not Specified Comments: Pray nothing goes wrong when flying with Sleazy - they have no concept of the term 'customer service'. I've flown with them literally hundreds of times and most journeys are uneventful, but if something goes wrong then they just drop you where you lie. No information, no assistance, no compensation and absolutely no concern as to the customer's welfare, physical or mental. They just can't get it thru their small minds that not everybody lives close to the airport and have the option to go home and come back tomorrow, even when you inform them that the reason you are there is because you have paid them to get you home! My advice, pay an extra few quid and fly with a company that will look after you in the event of a problem - I now use Air Berlin whenever possible.
Date of Travel: Nov 2006 Flying from: Newcastle International Airport Flying to: Palma Mallorca Airport Class: Low Cost Seat Recommended: Yes Submitted By: Marina Raine Comments: Well Easyjet are the best airline I have flown with in a while. We had lots of leg room and the cabin crew were so friendly and helpful. The flights where on time both ways. Would fly with them again. Hope this is some help to anyone wanting to fly with Easyjet.
Date of Travel: Nov 2006 Flying from: London Stansted Airport Flying to: Barcelona Airport Class: Low Cost Seat Recommended: Yes Submitted By: Lee Chapman Comments: I always choose to fly with Easyjet where possible, usually due to the high levels of customer service, which is always surprising no matter what the price I pay is, for a low cost airline they go a long way in delivering good customer service and training there staff. Sometimes they provide an airstar at some airports, but I don't generally expect this. Drinks are on par with most charter and scheduled carriers and half the price of Ryanair's. I personally don't think there is much choice in terms of hot snacks, but they are not stupid prices.
Date of Travel: Nov 2006 Flying from: Newcastle International Airport Flying to: Prague Ruzyne International Airport Class: Low Cost Seat Recommended: Yes Submitted By: Jackie Kennedy Comments: I have flown with Easyjet on a number of occasions and I have never had a problem with them they are value for money and if you get there early you get on the plane earlier as well and we have always had good seats with them.
Date of Travel: Nov 2006 Flying from: Alicante Airport Flying to: London Luton Airport Class: Economy Recommended: No Submitted By: tanneddarling Comments: My flight was cancelled and they just didn't care. I actually had to be in London Luton for an interview with the airline themselves - so you would have thought they'd have been more helpful!!
Date of Travel: Oct 2006 Flying from: Liverpool John Lennon Airport Flying to: Malaga Airport Class: Low Cost Seat Recommended: No Submitted By: P Smith Comments: Absolutely awful, food was expensive, cabin crew didn’t even understand the term customer service never flying with them again.
Date of Travel: Sep 2006 Flying from: London Gatwick Airport Flying to: Alicante Airport Class: Low Cost Seat Recommended: No Submitted By: Greg Comments: EasyJet is barely acceptable until something goes wrong. They lost my luggage about a year ago and tried to mislead me saying I would have to claim on insurance. The "help" line is premium rate and staff are well-trained to avoid offering compensation. Only when I sought legal advice and had virtually taken them to court did I manage to force about half of what I was owed from them...
Date of Travel: Jul 2006 Flying from: London Luton Airport Flying to: Edinburgh Airport Class: Economy Recommended: Yes Submitted By: Gordon Hindley Comments: Had my flight cancelled with weeks to go when returning from Cornwall to Edinburgh via Gatwick. Was told to get to Luton where an alternative flight would be provided and train fares would be refunded. Needless to say 6 months later they eventually were without the interest incurred I might add. Was given a £3 voucher which was only useful in Boots for a sandwich and juice because having took one and a half hours travelling through London on the Gatwick Express to get to Luton to be ferried to the terminal by bus we were told our flight was delayed another hour. We got home 9 hours after leaving Cornwall, (should have drove from Fife!)
Date of Travel: Jun 2006 Flying from: Liverpool John Lennon Airport Flying to: Palma Mallorca Airport Class: Economy Recommended: No Submitted By: C Gregory Comments: Cancelled on day of departure, no refund as yet? Will we ever get one? Now almost 8 weeks since cancellation. No compensation, no refreshments. Kept at departure gate for 5 hours no alternative flight no nothing
