Date of Travel: Jul 2007 Flying from: London Heathrow Airport Flying to: Dubrovnik Airport Class: Economy Recommended: No Submitted By: Mike Peterson Comments: Our outward flight was from Heathrow terminal 2 via Zagreb to Dubrovnik. Return was direct, Dubrovnik to Gatwick. We had to endure three hours additional wait in Heathrow terminal 2 (probably among the worst places in the world to wait for a plane), without any explanation for the delay. After sitting on the plane without any further details of the problem, we finally departed four and a half hours late. We actually managed to catch our connection in Zagreb, not because they had held it for us, but because that was late too.
On our return from Dubrovnik, we were again delayed. This time it was for five hours. No explanation was given, nor were we offered any refreshments. One of our party managed to track down an airline representative. She told us it was because of forest fires. It's strange that no other airlines were delayed in this way, while all Croatia Airlines flights were late or cancelled.
On the plane, the food was average for an airline (which is pretty awful). The only consolation was that the portions were small. The staff were OK until they were asked the reason for the delay. They seemed to be under instructions not to comment. No apology or reason was given for the delay while we were on the plane.
Croatia Airlines seem to have a culture of lateness. I echo the sentiments of the rest of our party - never again.
Date of Travel: Mar 2007 Flying from: London Heathrow Airport Flying to: Zagreb Airport Class: Economy Recommended: Yes Submitted By: Debbie Comments: Assuming 0 is bad and 10 is good this was pretty well in the top end, I ordered a special meal for my partner, and we got it!! Staff were friendly, plane was clean and reasonable standard looking, and I'd use them again.